Receptionist Wanted

Job Description

Job Type: Full-Time, Onsite
Qualification: Diploma
Experience: 2–4 Years
Location: Thika
Job Field: Administration / Facilities
Salary: KSh 16,000–30,000 per month

Job Purpose

To provide professional front-office services and administrative support, ensuring a welcoming environment and efficient coordination of patient appointments, enquiries, communication and general reception activities.

Key Responsibilities

• Welcome and attend to patients, visitors and staff professionally, directing them to the appropriate departments.
• Manage incoming calls, emails and general enquiries, providing accurate information and appropriate assistance.
• Schedule, confirm and reschedule patient appointments while maintaining accurate records.
• Register patients and verify basic information in line with facility procedures.
• Maintain visitor logs, appointment records and other administrative documentation.
• Coordinate communication between patients, medical personnel and administrative teams.
• Monitor patient flow and escalate complaints, delays and service concerns appropriately.
• Receive and direct correspondence, deliveries and documents.
• Support billing, cashiering and insurance-related processes where required.
• Maintain a clean, organised and professional reception area.
• Handle patient information and facility records with strict confidentiality.
• Perform general administrative duties, including filing, photocopying, data entry and report preparation.
• Adhere to facility policies, health and safety procedures and patient service standards.

Qualifications and Experience

• Diploma in Business Administration, Office Administration or a related field.
• At least two years’ experience in reception, front-office, customer service or administrative work.
• Healthcare or medical facility experience will be an added advantage.
• Excellent communication, interpersonal and customer service skills.
• Proficiency in Microsoft Office and basic computer applications.
• Strong organisational skills, attention to detail and ability to multitask.
• Good telephone etiquette and professional presentation.
• Ability to handle confidential information and remain calm when dealing with demanding or distressed clients.

Method of Application

Interested and qualified candidates should send their updated CV to info@versaatech.com, indicating Receptionist as the email subject.