Direct Sales Rep Role – Nairobi CBD

Job Description

Position: Retail Sales Executive – Nairobi CBD

Employment Type: Full-Time, Onsite
Location: Nairobi CBD
Education Required: Diploma in Sales, Marketing, Business Administration, or related field
Experience: 2–3 years in retail sales
Salary Range: KSh 30,000 – KSh 50,000 per month
Department: Sales
Reports To: General Manager

Role Overview
We are looking for a disciplined and customer-focused Retail Sales Executive to join our Nairobi CBD store. You will be responsible for delivering outstanding retail sales through excellent customer service, accurate invoicing, strict stock management, and maintaining a clean, organized retail environment. This role demands honesty and accountability as it involves handling company cash, stock, and official records.

Key Responsibilities

1. Sales & Customer Engagement

• Attend to walk-in customers professionally and courteously.
• Understand customer needs and recommend suitable products.
• Prepare quotations, close sales, and encourage repeat business.

2. Cash Handling & Sales Documentation

• Issue accurate invoices and official receipts for all transactions.
• Ensure no products leave the shop without full payment and proper documentation.
• Obtain management approval for any credit transactions.
• Confirm stock availability before committing to a sale.

3. Shop Maintenance

• Keep the store tidy, organized, and presentable at all times, including counters, shelves, and customer areas.

4. Integrity & Compliance

• Handle company cash, stock, equipment, and records with honesty and accountability.
• Immediately report theft, fraud, stock loss, or unethical behavior.
• Adhere to company policies, lawful instructions, and disciplinary procedures under the Employment Act, 2007.

5. Reporting

• Submit daily sales, cash, and handover reports accurately and on time.
• Promptly escalate operational or customer-related issues.

Work Schedule

• Monday–Friday: 8:00 a.m. – 6:00 p.m.
• Saturday: 8:00 a.m. – 4:00 p.m. (mandatory)
• Punctuality is essential for opening and closing the store.

Qualifications & Experience

• Diploma or Certificate in Sales, Marketing, Business Administration, or related field.
• Minimum of 2–3 years’ experience in retail sales, preferably in hardware, construction, electrical, or security products.
• Valid Good Conduct Certificate is required.

Skills & Competencies

• Excellent customer service and communication skills.
• Accuracy in invoicing, receipt issuance, and cash handling.
• Ability to perform under pressure in a busy retail environment.
• Reliable, disciplined, and trustworthy.
• Must be available to work weekends.

Performance Expectations

• Achievement of sales targets.
• Accuracy and completeness of documentation.
• Maintaining shop cleanliness and organization.
• Strict compliance with company policies and integrity standards.

Application Process
Qualified candidates are encouraged to apply using the Apply Now button below.