Telkom Kenya Sets the Bar for Customer Service in the Communication Industry

Today in Kenya, some of the best customer care services can be found at Telkom Kenya. Subscribers have praised the company for its timely and responsive customer care desk, which operates 24/7 to handle inquiries and complaints.

Unlike other service providers in the lucrative communication and fintech industry, Telkom stands out for its professionalism in managing subscriber concerns. Users report that whenever they call the customer care desk, their calls are answered almost immediately, and complaints are addressed either on the spot or through a ticketing system. This efficiency, subscribers say, is a major reason they remain loyal to the provider – after all, there is nothing more valuable to a customer than being heard and being well served.

Telkom Kenya holds the distinction of being the first telecom company to establish a presence in Kenya. Although the company has faced its fair share of ups and downs, upto today, it continues to provide services to subscribers across the country.

Subscribers have, at times, reported fluctuating network coverage. This issue has been linked to some of Telkom’s leased masts being switched off by suppliers due to unpaid bills. Reports indicate that pending payments to mast suppliers had accumulated into millions of shillings, causing service interruptions. Despite this, Telkom has maintained nationwide operations, continuing to offer data and airtime services to its clients.

And, through, some areas still face low or no Telkom network, there is a likelihood that this is being deliberated upon by the management and could be addressed very soon.

One of the main reasons Telkom has remained competitive, despite past financial challenges and mismanagement, is its attractive data and airtime offers. Users consistently report that Telkom’s pocket-friendly pricing and standard offers are a key factor in their continued loyalty. The Telco offers unmatched hourly, daily, weekly and monthly data and airtime offers that no other rival can match.

In summary, while Telkom Kenya has faced operational challenges over the years, its commitment to exceptional customer service and affordable pricing has allowed it to remain a prominent player in the Kenyan telecom industry.