Senior Manager KCB – Apply

Job Description

About KCB Bank Kenya
KCB Bank Kenya operates under KCB Group Plc, a non-operating holding company established on January 1, 2016. The Group oversees its banking subsidiaries across East Africa, including operations in Uganda, Tanzania, Rwanda, Burundi, Ethiopia, and South Sudan. It also manages non-banking entities such as KCB Insurance Agency, KCB Capital, and the KCB Foundation. The holding structure enhances the Group’s ability to raise capital, invest beyond traditional banking, strengthen governance, and provide strategic oversight across all subsidiaries.

Position: Senior Manager, Education

• Job Type: Full-Time
• Location: Nairobi
• Industry: Banking
• Experience Required: Minimum 7 years
• Qualifications: Bachelor’s Degree, Master’s Degree (preferred), Professional Certification

Role Overview

The Senior Manager, Education will lead the strategy and growth of the Education Institutions MSME segment. This role focuses on driving business expansion, developing tailored financial solutions, and strengthening customer relationships within the education sector, while ensuring alignment with the bank’s broader MSME and retail objectives.

Key Responsibilities

• Develop and execute the Education Institutions MSME strategy in line with overall business goals.
• Identify market trends and unlock new growth opportunities within the education sector.
• Lead and manage the Education MSME team, ensuring effective staffing, training, and performance.
• Collaborate with product and innovation teams to design customized financial solutions, including lending and payment products.
• Ensure compliance with regulatory, operational, and risk management standards.
• Monitor financial performance, customer satisfaction, and retention to drive sustainable growth.

Core Duties

• Implement sector-specific business strategies and initiatives.
• Track industry developments and support business development efforts.
• Strengthen collaboration across branch and digital banking channels.
• Mentor and build a high-performing, knowledgeable team.
• Enhance customer experience and service delivery.
• Set, track, and report on financial targets and performance metrics.

Minimum Qualifications

Academic & Professional Requirements

• Bachelor’s degree from a recognized university (required)
• Master’s degree in Business Administration or a related field (added advantage)
• Professional certification in project management or business-related fields (added advantage)

Experience

• At least 7 years of relevant experience
• 5 years in sales within the education sector or a related field (required)
• 5 years in credit underwriting and customer relationship management (essential)
• 2 years in banking operations (desirable)
• 3 years in business research and product development (added advantage)
• 2 years in project management (added advantage)

How to Apply

Interested and qualified candidates should submit their applications through the official KCB careers portal.