Maersk Line: Apply Job Vacancies

Job Description

About Maersk Line

Maersk Line is the world’s largest container shipping company, recognized for reliable, flexible, and eco-efficient services. With a fleet of 610 container vessels, we provide ocean transportation across every corner of the globe.

But we do more than move cargo – we drive the growth ambitions of businesses and individuals worldwide. Every day, our 7,000 seafarers and 25,000 land-based employees across 374 offices leverage their expertise to help customers optimize supply chains, expand distribution networks, and unlock their full business potential.

We are committed to delivering simple, reliable solutions that continuously raise industry standards and enable sustainable global trade. At Maersk Line, what we do is more than shipping – we deliver promises. Promises that empower businesses and communities around the world to grow, thrive, and succeed.

Area Head of Customer Success

Job Type: Full-Time
Qualification: BA/BSc/HND
Experience: 7–10 years
Location: Nairobi
Job Field: Customer Care | Procurement / Store-keeping / Supply Chain

Key Responsibilities

Drive Customer Success Partner (CSP) Standardization:

• Ensure CSP processes and systems are consistently adopted.
• Offload transactional tasks to OTS according to the offshoring catalogue, maintaining clear roles between CSPs and OTS.
• Enforce adherence to sales minimum standards for CSPs.

Drive Sales Performance and Productivity:

• Leverage insights tools to improve performance across Regions/Areas in collaboration with the Regional Pipeline and Performance Lead.
• Influence and implement performance-enhancing actions via SLT.
• Scale local Integrated Solutions across customers through CSPs.

Strategic Partner to Area Sales Manager:

• Align Area execution with regional sales strategy and tools.
• Support sales coverage processes, ensuring timely and high-quality plan execution.
• Use insights from Regional Sales Operations to prioritize actions within SLT.

Ad Hoc Responsibilities:

• Support pilots, system rollouts, and gemba visits.
• Maintain local data hygiene in line with regional and global standards.

Who We Are Looking For

• Bachelor’s degree in Supply Chain Management, Logistics, or Maritime Studies
• 7–10 years of experience in end-to-end supply chain management
• Proven experience leading high-volume logistics operations teams
• Proficiency with data analytics tools and CRM systems (Salesforce preferred)
• Strong stakeholder management skills
• Accuracy and attention to detail under pressure in fast-paced environments

Method of Application: Apply via company website link

Customer Solutions Partner

Job Type: Full-Time
Qualification: BA/BSc/HND
Experience: Minimum 5 years
Location: Nairobi
Job Field: Customer Care | Procurement / Store-keeping / Supply Chain

Key Responsibilities

Develop & Design Solutions:

• Translate customer and vertical needs into actionable value propositions.
• Identify cross-vertical opportunities and bundle relevant products.
• Provide customer insights to product teams and support sales in identifying pain points.
• Lead strategic initiatives across functions and ensure clear internal translation of requirements.
• Facilitate business case creation and financial projections with Solution Engineers.

Drive Sales Effectiveness & Execution:

• Improve win rates through structured sales processes.
• Manage solution opportunities and ensure smooth handover to implementation.
• Engage stakeholders to enhance customer buying experience.
• Ensure timely, high-quality customer responses and communicate progress to senior leadership.
• Promote cross-functional and cross-Area collaboration within and beyond OMEB processes.

Scale, Institutionalize & Enable:

• Bundle and scale global/local solutions using local customer knowledge where relevant.
• Promote adoption of scalable solutions and share best practices.
• Coach sales teams on solution processes and contribute to the solutions community.

Who We Are Looking For

• Bachelor’s degree in Supply Chain Management, Logistics, or Maritime Studies
• Minimum 5 years’ experience in end-to-end supply chain management
• Customer-centric with a high-level understanding of product features and benefits
• CRM and ERP proficiency with proven data accuracy management
• Experience troubleshooting customer challenges
• Ability to work under pressure with strong attention to detail

Method of Application: Apply via company website link