Customer Service Officer at DTI Group

Job Description

Category: Customer Service
Location: Nairobi, Kenya
Job Type: Full-Time
Date Posted: March 6, 2026
Application Deadline: March 14, 2026
Experience Required: Minimum 2 Years
Gender: Open to All

Job Overview

DTI Group – Leadership & Communication Centre is seeking a qualified and motivated Customer Service Officer to join its team in Nairobi. This position is ideal for professionals with excellent communication and organizational skills who are passionate about delivering exceptional customer service and maintaining strong client relationships.

Job Details

Position: Customer Service Officer
Organization: DTI Group – Leadership & Communication Centre
Location: Nairobi, Kenya
Experience: Minimum 2 years
Education Level: Diploma

Key Responsibilities

• Serve as the primary point of contact for students, parents, and corporate clients.
• Respond to inquiries and address complaints in a professional and timely manner.
• Monitor student attendance and follow up with absentees when necessary.
• Coordinate and schedule make-up classes.
• Collect, review, and analyze student feedback to improve service delivery.
• Maintain accurate and up-to-date student records.
• Assist with enrollment procedures and other administrative processes.

Qualifications

• Minimum Diploma in Business Administration, Customer Service, Communications, or a related field.
• At least two years of experience in a customer-facing role.
• Strong communication and organizational skills.
• Proficiency in Microsoft Office applications.
• Professional, detail-oriented, and emotionally intelligent.

How to Apply

Interested candidates are invited to submit their CV and cover letter to:

Email: hr@dtipublicspeaking.com

Application Deadline: 14th March 2026