Communications Manager, Operations & Corporate Posts

Job Description

Communications Manager, Operations

Location: Nairobi
Job Type: Full-Time
Experience: 8–10 Years
Qualification: BA/BSc/HND
Field: Media / Advertising / Branding

Key Responsibilities

Communications Governance Framework

• Develop, implement, and continuously refine governance frameworks to ensure alignment, compliance, and consistency across global and market communication teams.
• Monitor adherence to brand standards, communication protocols, and operational requirements.
• Ensure governance structures remain practical, user-friendly, and widely adopted.

Policies & Guidelines

• Create and maintain clear, comprehensive policies across all communication disciplines.
• Translate global standards into actionable, market-ready guidelines.
• Collaborate with global communications leaders and subject matter experts to keep documentation current and effective.

Process Design & Optimization

• Design and streamline communication processes to enhance efficiency, quality, and transparency.
• Identify workflow bottlenecks and drive continuous improvement across content creation, approvals, and planning cycles.
• Work closely with cross-functional teams to ensure alignment across tools and systems.

Ways of Working (WoW)

• Champion integrated and collaborative working models across global and regional teams.
• Drive adoption of shared platforms, tools, and best practices.
• Establish structured frameworks, playbooks, and routines to ensure consistency and engagement.

Capability Building & AI Enablement

• Identify skills gaps and lead upskilling initiatives across teams and markets.
• Develop training programs, onboarding materials, and learning pathways.
• Lead the Communications AI Office, ensuring responsible and effective AI adoption.
• Support teams with AI training, governance, and best practices.

Requirements:

• 8–10 years’ experience in Communications Operations, PMO, Governance, or related roles.
• Proven ability to build governance frameworks and drive operational excellence.
• Strong expertise in process optimization and capability development.
• Experience in global, matrixed organizations.
• Exposure to technology or AI-driven transformation is an added advantage.

Communications Manager, Corporate

Location: Nairobi
Job Type: Full-Time
Experience: 13–15 Years
Qualification: BA/BSc/HND, MBA/MSc/MA
Field: Media / Advertising / Branding

Key Responsibilities

Executive & CEO Communications

• Develop and execute a strategic positioning plan for the CEO and Executive Leadership Team (ELT).
• Build long-term narratives, thought leadership themes, and editorial direction.
• Manage executive content calendars and engagement strategies across platforms such as LinkedIn.
• Drive visibility through speaking engagements, media presence, and content initiatives.
• Provide advisory support for executive-level communication needs.

Corporate & Reputation Management (Tetra Laval)

• Lead corporate communications, PR, and reputation management initiatives.
• Manage crisis and issues communication with strategic oversight.
• Coordinate key corporate outputs, including annual reports and brand communication programs.

Global Speakers’ Bureau

• Establish and manage a global speakers’ platform to enhance thought leadership.
• Oversee governance, processes, and spokesperson readiness.
• Align speaking opportunities with broader PR and brand strategy.

Leadership Communications Governance

• Build and lead an ELT Editorial Board to ensure alignment and consistency.
• Provide visibility into leadership communications and priorities.
• Drive structured planning, coordination, and transparency across executive messaging.

Requirements

• 13–15 years of experience in Corporate or Executive Communications.
• Proven track record supporting CEOs and senior leaders.
• Strong expertise in crisis communication and reputation management.
• Experience operating in complex, global organizations.
• Exceptional writing, storytelling, and strategic communication skills.
• Strong executive presence with high levels of professionalism and discretion.

Education

• Bachelor’s or Master’s degree in Communications, Public Relations, Journalism, Political Science, or related field.