Branch Manager – United Bank for Africa (UBA) Kenya | Nairobi

Job Description

Job Title: Branch Manager
Location: Nairobi, Kenya
Employment Type: Full-Time
Industry: Banking & Financial Services
Experience Level: Mid-Senior (Minimum 5 Years)

About United Bank for Africa (UBA) Kenya

United Bank for Africa (UBA) is a leading pan-African financial institution with operations in 20 African countries, including Kenya, Nigeria, Ghana, Senegal, Tanzania, Uganda, Zambia, and others. Beyond Africa, UBA maintains a strong international presence in the United Kingdom, the United States, and Paris.

As one of Africa’s largest financial services groups, UBA serves over 18 million customers through an extensive network of more than 1,000 business offices and touchpoints, including ATMs, POS terminals, online platforms, and mobile banking channels. The bank provides comprehensive services across corporate, commercial, SME, retail, and consumer banking, in addition to pension custody solutions.

UBA has established deep expertise in key sectors such as Oil & Gas, Infrastructure Finance, Agriculture, and Commodities/Export, positioning itself as a trusted partner to governments and corporates operating within and across Africa.

Position Summary

UBA Kenya is seeking an experienced and results-driven Branch Manager to lead its Nairobi branch. The successful candidate will be responsible for driving business growth, ensuring profitability, managing branch operations, and delivering exceptional customer experience while maintaining regulatory compliance.

Key Responsibilities

1. Business Development & Growth

• Drive market expansion and strengthen the branch’s competitive position within the locality.
• Deliver and exceed approved branch budgets and performance targets.
• Monitor market trends and identify emerging business opportunities.
• Build and maintain strong networks with individuals, SMEs, corporates, and community stakeholders.

2. Profit & Loss Management

• Take full ownership of the branch’s Profit & Loss (P&L) performance.
• Optimize both human and material resources to ensure sustainable profitability.
• Develop and execute strategies to grow customer wallet share across all segments.
• Maximize market coverage and deepen penetration within the branch’s catchment area.

3. Operations, Compliance & Leadership

• Oversee daily branch operations, ensuring efficiency and service excellence.
• Champion superior customer experience across all service touchpoints.
• Ensure strict adherence to internal policies and regulatory requirements.
• Uphold brand standards and maintain a professional branch environment.
• Lead, coach, and motivate staff while fostering a culture of continuous learning and performance improvement.

Key Performance Indicator (KPI)

• Achievement of approved Profit Before Tax (PBT) targets for the branch.

Qualifications & Experience

• Bachelor’s degree in any discipline from a recognized university.
• A postgraduate qualification or relevant professional certification will be an added advantage.
• Minimum of 5 years’ primary banking experience (sales and/or operations).
• At least 2 years’ experience in retail, commercial banking, or branch operations with a reputable financial institution.
• Strong working knowledge of Microsoft Office applications.

Core Competencies

• Strong business development and acquisition mindset.
• High energy, resilience, and results-oriented approach.
• Technologically savvy with an appreciation for digital banking solutions.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong networking and relationship management capabilities.
• Exceptional communication and interpersonal skills.
• Ability to work under pressure while maintaining professionalism.

How to Apply

Interested and qualified candidates are encouraged to submit their application through the official UBA Kenya recruitment portal via the provided application link.