This is How to confirm if your Bank account is Active or not

1. Use Mobile Banking or Banking App

If you have your bank’s app installed:

• Try logging in — if the account is inactive or dormant, you’ll usually get a notification or restriction message like “Account inactive” or “Dormant account – contact your branch.”
• You can also check your balance or transaction history; if it shows normally, your account is active.

Example:
For KCB, Co-op, Equity, Absa, or Stanbic — open the app → check your account dashboard → balance should display if active.

2. Use USSD Code (if available)

Most Kenyan banks support shortcodes:

• KCB: *522#
• Equity: *247#
• Co-op: *667#
• Absa: *224#
• Stanbic: *909#

Dial the code on your registered phone.
If your account is dormant, the menu will usually say something like “Service unavailable for this account” or it won’t show your balance.

3. Use Online Banking (Website)

If you registered for online banking, log in using your credentials.

• Active accounts will show balance or transaction history.
• Dormant/inactive accounts often show “Restricted” or “Contact branch” messages.

4. Call or Email Customer Care

You can confirm through customer support (no need to go physically):

• Call using your bank’s official number (from their website).
• Give them your name and ID; they’ll verify and tell you if the account is active, dormant, or closed.

Example:

“Hi, I’d like to confirm the status of my account ending with XXXX. Could you check if it’s active or dormant?”

5. Send a Small Deposit

If you’re unsure and can’t access online channels:

• Try depositing KSh 50–100 via M-PESA to your bank’s Paybill number (e.g., KCB 522522, Co-op 400200, Equity 247247).
• If it goes through successfully, the account is active.
• If it bounces back, it may be dormant or closed.